Philips Privacy Notice

Last updated on 25 May 2018

Philips Electronics Nederland B.V., Boschdijk 525, 5621JG, Eindhoven, the Netherlands or its affiliates or subsidiaries (”Philips”, “our”, “we” or “us”) wants you to be familiar with how we collect, use and disclose Personal Data. This Privacy Notice is meant to help you understand our privacy practices, including what Personal Data we collect, why we collect it, what we do with it, and how we protect it, as well as your individual rights.

Introduction

Philips appreciates the interest you have shown in our company, products and services by visiting our websites (www.philips.com) or related communication channels, including, but not limited to, our social media pages and/or channels and blogs (together "Philips Pages"). This Privacy Notice applies to the Personal Data that we collect or process when you interact with Philips Pages. You can interact with Philips through Philips Pages, through the purchase and use of our products/services, through marketing communications, as well as through our customer support. These interactions can be made by visitors, customers, business customers, suppliers and/or business partners.

Philips also processes Personal Data beyond our Philips Pages, which will require a different privacy notice (e.g. Philips Apps, or Philips research projects, or other specific Websites or Portals). Whenever and wherever that is the case, Philips will make it clear that the privacy notice concerned is different from this privacy notice.

To create a global approach to the protection of privacy and allow internal data transfers between Philips companies worldwide, Philips has adopted Binding Corporate Rules called the Philips Privacy Rules. You can find more information on the Philips Privacy Rules on the Philips privacy website (www.philips.com/privacy).

Last, but not least, your privacy is of sincere importance to us. You have shown your trust in us by interacting with our Philips Pages and we value that trust. This means that we are committed to protecting your privacy at all times.

What personal data do we collect and for which purpose?

When using the term “Personal Data” in our Privacy Notice, we mean information that relates to you and allows us to identify you, either directly or in combination with other information that we may hold.

Philips Account Data

You can chose to create an online Philips Account to benefit from our services and online shopping experience.

Purchase & Registration Data

You can purchase Philips products and services in our online store and register your product.

Product Tester Data

When you have a Philips Account, you can sign up to become a Philips product/service tester and tell us what you think about our products or services.

Promotional Communications Data

You can choose to sign up for marketing and promotional communications.

Competition Data

You may choose to participate in sweepstakes, contest games or other competitions (Competition) via our Philips Pages.

Online Feedback Data

You can choose to give your feedback, comments, questions, ratings and reviews in online evaluations (Online Feedback).

Events Data

Philips may collect data for events, webinars or fairs (“Events”) that you may wish to attend and register for via the Philips Pages. You may either register for the Event via Philips Pages or via the other organizing company.

Social listening Data

When you interact or communicate on social media channels/pages/promotions and blogs (e.g. when you click on ‘like’ or ‘share’, when you post and share comments and when you submit ratings and reviews) your Personal Data is processed by a third party that provides social listening services to Philips. This means that the third party that provides social listening services will retain a copy of your online publicly available interactions to which the third party has provided us access.

Consumer or Customer Care Data

You may interact with our Consumer or Customer Care centers.

Improve our products and service (Improvement Data)

Where we use Personal Data we have collected from you while you have been using Philips Products/Services and/or our Philips Pages for analytical purposes, we do this in order to improve our Products/Services and to enhance your user experience. We also do this in order to have a general overview of the category of audiences that are interested in which of our Products and/or Services.

Sensitive Data

In the course of providing services to you, we may collect information that could reveal your racial or ethnic origin, physical or mental health, religious beliefs or alleged commission or conviction of criminal offences. Such information is considered “sensitive personal data” under article 9 Regulation (EC) 5419/16.

Sharing your Personal Data with others

Affiliates and service providers

We may disclose your Personal Data:

Other uses and disclosures

We may also use and disclose your Personal Data as we believe to be necessary or appropriate: (a) to comply with applicable law, which may include laws outside your country of residence, to respond to requests from public and government authorities, which may include authorities outside your country of residence, to cooperate with law enforcement or for other legal reasons; (b) to enforce our terms and conditions; and (c) to protect our rights, privacy, safety or property, and/or that of our affiliates or subsidiaries, you or others.

Third-party services

This Privacy Notice does not address, and we are not responsible for, the privacy, information or other practices of any third parties, including any third party operating any website or service to which the Philips Pages link. The inclusion of a link on the Philips Pages does not imply endorsement of the linked site or service by us or by our affiliates or subsidiaries.

Third-party cookies or other tracking technologies

We use cookies or similar technologies when you interact with and use the Philips Pages – when you visit our websites, use our social media pages, receive our emails, use our mobile apps and/or connected devices. In most cases we will not be able to identify you directly from the information we collect using these technologies.

How we protect your Personal Data

How do we secure your Personal Data?

We seek to use reasonable organizational, technical and administrative measures to protect Personal Data within our organization. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure, please immediately notify us in accordance with the “How can you contact us?” section below.

How long will the Personal Data be kept?

We will retain your Personal Data for as long as needed or permitted in light of the purpose(s) for which it was obtained. The criteria used to determine our retention periods include: (i) the length of time we have an ongoing relationship with you to participate in the Philips pages; (ii) whether there is a legal obligation to which we are subject; or (iii) whether retention is advisable in light of our legal position (such as in regard to applicable statutes of limitations, litigation or regulatory investigations).

Jurisdiction and cross-border transfer

Your Personal Data may be stored and processed in any country where we have facilities or in which we engage service providers, and by using the Philips Pages you consent to the transfer of information to countries outside of your country of residence, which may have data protection rules that are different from those of your country. In certain circumstances, courts, law enforcement agencies, regulatory agencies or security authorities in those other countries may be entitled to access your Personal Data.

If you are located in the EEA, your Personal Data may be transferred to our affiliates or service providers in non-EEA countries that are recognized by the European Commission as providing an adequate level of data protection according to EEA standards (the full list of these countries is available here). For transfers from the EEA to countries not considered adequate by the European Commission, we have put in place adequate measures, such as our Binding Corporate Rules for Customer, Supplier and Business Partner Data and/or standard contractual clauses adopted by the European Commission and/or if the service provider is located in the USA is certified member pursuant to the EU/US Privacy Shield, to protect your Personal Data. You may obtain a copy of these measures by following the link above or contacting us via our contact form.

Your rights and choices available to you

If you would like to submit a request to access, rectify, erase, restrict or object to the processing of Personal Data that you have previously provided to us, or if you would like to submit a request to receive an electronic copy of your Personal Data for purposes of transmitting it to another company (to the extent this right to data portability is provided to you by applicable law), you may contact us via our contact form. We will respond to your request consistent with applicable law.

In your request, please make clear what Personal Data you would like to have changed, whether you would like to have your Personal Data suppressed from our database, or otherwise let us know what limitations you would like to put on our use of your Personal Data. For your protection, we may only implement requests with respect to the Personal Data associated with your account, your email address or other account information, that you use to send us your request, and we may need to verify your identity before implementing your request.

You may also opt-out from receiving electronic communications from Philips. If you no longer want to receive marketing-related emails on a going-forward basis, you may opt-out by clicking the unsubscribe button at the bottom of each promotional email you receive from us.

Please note that we may need to retain certain information for recordkeeping purposes and/or to complete any transactions that you began prior to requesting a change or deletion (e.g. when you make a purchase or enter a promotion, you may not be able to change or delete the Personal Data provided until after the completing of such a purchase or promotion). There may also be residual information that will remain within our databases and other records, which will not be removed.

We will try to comply with your request(s) as soon as reasonably practicable. Please note that if you opt-out of receiving marketing-related emails from us, we may still send you important administrative messages, from which you cannot opt-out.

If you make use of (some of) your choices and rights, you may not be able to use, in whole or in part, certain Philips Services.

Special information for parents

The Philips Pages are not directed to children, as defined under applicable law, and we do not knowingly collect Personal Data from children. It is, however, Philips policy to comply with the law when it requires parent or guardian permission before collecting, using or disclosing Personal Data of children. We are committed to protecting the privacy needs of children and we strongly encourage parents and guardians to take an active role in their children’s online activities and interests.

If a parent or guardian becomes aware that his or her child has provided us with his or her Personal Data without their consent, please contact us via our contact form. If we become aware that a child has provided us with Personal Data, we will delete his/her data from our files.

How can you contact us?

If you have any questions about this Privacy Notice or about the way Philips uses your Personal Data, please contact our Data Protection Officer via our contact form. Alternatively, you have the right to lodge a complaint with a supervisory authority competent for your country or region.

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